Last updated: October 22, 2019
Thank you for choosing to be part of our community at Solo, LLC (“Solo”, “we”, “us”, or “our”). We are committed to protecting your personal information and respecting your privacy. In this privacy notice (“Notice”), we explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it.
This Notice applies to all personal information collected through our website https://www.gosolo.io (the “Site”), mobile application, (“App”), the services or software we provide, and offline events (we refer to the Site, App, the services or software we provide, and events collectively in this Notice as the “Services”). Please read this Notice carefully as it will help you make informed decisions about sharing your personal information with us.
WHAT PERSONAL INFORMATION DO WE COLLECT?
We may collect the following “Personal Information” about you: name, postal address, phone number, email address, other contact information, IP address, information about your residence, and account and password information, including password hints (when you have an account to use the Services). When purchasing our Services, you will be asked to provide credit or debit card information. We do not store or retain such information. Credit or debit card information is stored, or processed by, a third party payment processor.
WHAT NON-PERSONAL INFORMATION DO WE COLLECT?
We may collect non-personal information about you whenever you interact with our Site or App. Non-personal information may include the browser name, the type of computer, and technical information about your means of connection to our Site or App, such as the operating system and the Internet service providers used and other similar information. It also includes information about your general location (country, state, and city) and how long you view content on the Site or App.
HOW DO WE COLLECT PERSONAL INFORMATION?
How we collect Personal Information generally depends on the context of your interactions with us and the Services you use. We may collect Personal Information directly or indirectly from you. We collect Personal Information that you voluntarily provide to us when you sign up to use our Services or when you otherwise contact us about the Services.
We also collect Personal Information that you provide to third parties that use our Services. For example, you may provide Personal Information to a third party solar installer. Personal Information that the third party solar installer collects via the Services will be subject to this Notice in addition to that third party’s privacy practices.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use Personal Information collected via our Services for a variety of business purposes, including the pursuit of our legitimate interests and to provide our Services (generally under a contract between you and Solo). In general, we use Personal Information:
- To administer our Services. We use your Personal Information to provide our Services.
- To run and operate our Site and App. We may use your Personal information to display content on the Site and App correctly.
- To improve customer service. Personal Information helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience. We may use Personal Information in the aggregate to understand how users as a group use our Services and resources.
- To improve our Services. We may use Personal Information in the form of feedback to improve our Services.
- To run a promotion, survey or other feature. We may use Personal Information to send you information about topics we think will be of interest to you.
- To send periodic emails. We may send you information and updates pertaining to our Services. We may also send you information about the promotions that may be of interest to you and respond to your inquiries, questions, and/or other requests.
WITH WHOM DO WE SHARE PERSONAL INFORMATION?
We may share your Personal Information with others, such as our affiliates, those with whom you have requested us to share your Personal Information, contractors and service providers, and other third parties we use to support our business, including, for example, companies that provide us with technical support and assistance concerning the Services, financial institutions who process payments on our behalf, our suppliers, and other third parties who help us administer our Services. We require third parties who perform services for us to agree to treat your Personal Information confidentially and securely and only for the purpose of performing services on our behalf. We may also share your Personal Information with a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Solo’s assets. We may also disclose your Personal Information to comply with a court order, law, or legal process, including to respond to any government or regulatory request, or if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Solo, our customers, or others.
We may also share Personal Information that is collected via the Services with third parties so that they may directly market their products or services to you if we think such products or services may be of interest to you. When we do, we require such third parties to use your Personal Information only for the purpose of offering their products or services to you. To opt-out of such sharing, please contact us as described below.
A cookie is a small file placed on your computer by a website that uses the cookie to store information about your use of the website to help users navigate websites efficiently, as well as to provide information to the owner of the website. There are two general types of cookies: session cookies and persistent cookies. Session cookies are only used during a single session online and will be deleted once you leave a website. Persistent cookies have a longer life and will be retained by the website and used each time you visit a website. Both session and persistent cookies can be deleted by you at any time through your browser settings.
HOW LONG DO WE KEEP YOUR INFORMATION?
We retain Personal Information for as long as necessary to fulfill the purposes outlined in this Notice, unless a longer retention period is required or allowed by law, including to fulfil a legal obligation.
HOW DO WE PROTECT PERSONAL INFORMATION?
We implement appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your Personal Information. We regularly review our security procedures and consider appropriate new security technology and methods. However, because we cannot guarantee the complete security of the technology used to protect Personal Information, please use caution when submitting your Personal Information online.
DO WE COLLECT INFORMATION FROM CHILDREN?
The Services are not intended for children under the age of 13. If you are under the age of 13, do not use the Services. If we learn that we have collected or received Personal Information from a child under the age of 13 without verification of parental consent, we will delete that information. If you believe we might have information from or about a child under the age of 13, please contact us as described below.
SITE VISITORS FROM OUTSIDE THE UNITED STATES
Solo is located, and the Services are hosted, in the United States. If you are using the Services from outside the United States, please be aware that any Personal Information you share with us will be stored and processed in the United States. By voluntarily sharing your Personal Information with us, you understand that your Personal Information will be stored and processed in the United States.
WHAT ARE YOUR PRIVACY RIGHTS?
You may change or update your Personal Information at any time by logging into your account via the Services. You may also request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, you may contact us as described below.
If you are located in the European Economic Area, you may also (i) request access to and rectification or erasure of your Personal Information; (ii) obtain restriction of processing or object to processing of your Personal Information; and (iii) ask for a copy of your Personal Information to be provided to you or a third party in machine readable format. If you wish to exercise one of the above-mentioned rights, please send us your request to the contact details set out below. Individuals located in the EEA also have the right to lodge a complaint about the processing of Personal Information with their local data protection authority.
“DO NOT TRACK” DISCLOSURE
Certain web browsers may allow you to enable a “do not track” option that sends signals to the websites you visit indicating that you do not want your online activities tracked. This is different from blocking cookies as browsers with the “do not track” option selected may still accept cookies. We currently do not honor “do not track” signals. If we do so in the future, we will update this Notice accordingly.
CHANGES TO THIS NOTICE
We may update this Notice from time to time. When we do, we will revise the “last updated” date at the top of this Notice. If we make material changes to this Notice, we may notify you either by prominently posting a notice of such changes via the Services, or by directly sending you a notification. We encourage you to review this Notice frequently to be informed of how we are protecting your information.
If you have questions or comments about this Notice, you may email us at email@example.com or by post to:
3401 N Thanksgiving Way
Lehi, UT 84043