Available Monday–Friday from 9 AM to 9 PM EST.

Need support? Call us at (888) 316-5845.

Software supported by the largest back office support teams around.

If our software is the icing on the cake, then our customer success teams are the cake. Our seven research and support teams work hard to help you with everything from app support to staying on top of industry standards in order to ensure that your proposals are accurate and delivered lightning fast.

  • Account Management – All Solo customers receive a dedicated account rep to ensure you’re getting the most out of the application.
  • Proposal Support – This team will handle your toughest proposal questions and help you customize them to close the sale.
  • Docs Support – When you need help managing all the sales, agreement, and other important documents, this is the team that has your back.
  • CAD/Engineering Support – We’ve got you covered with CAD drawings and engineering analysis about snow load, wind speed, and more.
  • AHJ Research – Need assistance navigating your local AHJ? Our team of AHJ researchers make sure we’re always designing to code.
  • Utility Research – Get up-to-date on calculations for your customers’ utility needs with our team of experts.
  • Billing – Collecting and processing payments is simple with support from our billing team. They’ll make sure the process is seamless so you can close the sale.
Connect on your terms.

Connect on your terms.

Get instant support when and how you need it. We’re available to help in a variety of ways.

  • In-App Chat – Communicate with our team anytime, anywhere.
  • Phone – Prefer to speak to a human? Go ahead and give us a call!
  • Email – For those who love to document their support conversations.
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Proactive Management

Highly engaged. Highly personal.

Your account manager is dedicated to your success. They’ll keep a vigilant eye on your account to make sure you are taking advantage of all Solo has to offer.

Highly engaged. Highly personal.